How can we help?

Where can I purchase gift cards?

What forms of payment do you accept?

What is the maximum amount I can put on my variable load gift card?

Can I ship to addresses outside of Canada?

Will I be notified that my gift card has delivered?

When and how are gift cards delivered?

Is there a delay on when I can redeem my gift card?

How do I check my gift card balance?

Where can I redeem my gift card?

Do my gift cards expire?

My gift card hasn’t been delivered yet. What should I do?

I entered the delivery email address or physical address incorrectly. How can I fix it?

How can I reload my gift card?

How do I check my gift card balance?

Can I transfer the balance of my gift cards onto one card?

What happens if my gift card is lost, stolen, damaged or destroyed?

Still need help?

How do I apply to the President’s Choice^® Bulk Program?

How long does the application process take?

 I didn’t receive my username and password. What do I do?

 I have successfully logged into my account. How do I place an order?

I placed an order online and would like to know the status of my order. How can I get this information?

Why can’t I send in a paper form anymore to submit my bulk order?

What are my payment options?

Why don’t you accept cheque payment?

I would like to submit an EFT payment, what do I do?

How long do EFT payments take to receive?

I used to be able to pick up my cards in store. Why can’t I do this anymore?

I have received my gift cards; how do I activate them?

In the past, my cards were sent activated. Why do I have to activate them?

Where can I purchase other gift cards?

Are there any restrictions on purchasing cards?

What methods of payment do you accept?

Are eGift cards refundable?

Do these cards expire or have any fees?

How is my order delivered?

What delivery options do you offer?

When will my recipient receive their eGift card?

Where can these cards be used?